Request Service

Did you know?

Before contacting your hot tub dealer for service, it’s a good idea to gather some information to help them diagnose and address the issue. Here are some things that would be helpful to know:

  1. Knowing the make and model of the hot tub can help the dealer identify any known issues or common problems with that particular model.
  2. Be prepared to describe the symptoms of the problem in as much detail as possible. For example, is the water not heating up, are the jets not working, is the control panel displaying an error message, etc.
  3. Knowing the date of purchase can help the dealer determine if the hot tub is still under warranty.
  4. Be prepared to describe the hot tub’s maintenance history, including when it was last serviced and any recent repairs or replacements.
  5. Be prepared to describe any environmental factors that may be affecting the hot tub, such as extreme temperatures, high winds, or heavy rainfall.
  6. Be prepared to describe the location of the hot tub and any obstacles or access issues that may affect the dealer’s ability to service it.

By providing this information upfront, you can help your hot tub dealer diagnose and address the issue more quickly and effectively, potentially saving time and money on repairs.